Privacy Policy
Effective Date:5/12/2025
Website: https://responsiblegambling.or.ke
Contact Email: [email protected]
1. Introduction
Responsible Gambling Kenya (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of users who visit our website, use our services, or contact us for support. This Privacy Policy outlines how we collect, use, store, and protect your information.
By using our website or services, you agree to the terms of this policy.
2. What Information We Collect
We may collect the following types of personal data:
a. Personal Identifiable Information (PII)
Full name
Email address
Phone number
Location (optional)
Information you provide when contacting us or using our services
b. Health & Support Information
When you take assessments or book appointments, we may collect sensitive information related to your mental health, gambling behavior, or related conditions. These are handled with strict confidentiality.
c. Usage Data
We may automatically collect certain data about your device and usage of the site:
IP address
Browser type
Operating system
Pages visited and time spent
Referring websites
d. Cookies
We use cookies and similar technologies to improve user experience. You can manage cookie preferences via your browser settings.
3. How We Use Your Information
Your information is used to:
Provide you with confidential support services
Respond to your inquiries
Improve our website and user experience
Conduct anonymous statistical analysis
Send updates or educational content (only if you opt in)
4. Legal Basis for Processing (For Kenyan Users)
We collect and process your personal data lawfully, fairly, and transparently under applicable data protection laws, including:
With your consent
When necessary to provide a service you requested
For the performance of a contract
For compliance with legal obligations
5. Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing. We may only share your data:
With trusted service providers who help us operate the website (under strict confidentiality)
If required by law or a regulatory obligation
In cases of imminent risk of harm, in accordance with professional ethical standards
6. Confidentiality of Sensitive Information
Information shared through assessments or appointments related to mental health, gambling, PTSD, ADHD, or substance use is treated with utmost confidentiality. Only authorized professionals have access, and no sensitive data is shared without your explicit consent unless legally required.
7. Data Retention
We retain your data only as long as necessary to provide our services or as required by law. If you would like us to delete your data, please contact us at [email protected].
8. Your Rights
You have the right to:
Access your data
Correct or update your data
Request data deletion
Withdraw consent (where applicable)
Lodge a complaint with the Office of the Data Protection Commissioner (Kenya)
To exercise any of these rights, contact us at [email protected].
9. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we encourage you to protect your data as well.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors without parental consent.
11. International Users
While our services are primarily intended for users in Kenya, users from other regions may access our site. By using our services, you consent to your data being processed and stored in Kenya.
12. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Responsible Gambling Kenya
📧 [email protected]
🌐 https://responsiblegambling.or.ke